Support Policy Page
Support Policy
At Urbaneesh, we are committed to providing excellent customer support to ensure a seamless shopping experience for our valued customers. Our support policy outlines our commitment to assisting you throughout your journey with us.
1. Support Channels
- Customer Service: Our dedicated customer service team is available 24*7 to assist you with inquiries, order-related questions, and support requests.
- Contact Methods: You can reach us via +91 9876543210, support@urbaneesh.com, or through our website's live chat feature for immediate assistance.
2. Inquiry Response Time
- We aim to respond to customer inquiries and support requests promptly, typically within 1-2 hours, during our operational hours.
- Please allow additional time during peak periods for a response.
3. Support Services
- Our support services include, but are not limited to:
- Order assistance: Tracking, modifications, and cancellations
- Product information and recommendations
- Technical assistance with website navigation or account-related issues
4. Technical Assistance
- For technical issues encountered on our website, please reach out to our technical support team for assistance.
- We continuously strive to maintain a smooth and user-friendly online platform. If you encounter any technical difficulties, let us know, and we'll work to resolve them promptly.
5. Product Assistance
- Our team is knowledgeable about our product catalog and can provide detailed information, dimensions, materials, and customization options for furniture items.
- We're here to assist you in selecting products that best suit your needs and preferences.
6. Returns and Exchanges Support
- If you require assistance with returns, exchanges, or refunds, our support team will guide you through the process and address any queries you may have.
- Refer to our Return Policy for detailed information on returns and exchanges.
7. Feedback and Suggestions
- We value your feedback and suggestions. Feel free to share your experiences and suggestions for improvement with us. Your input helps us enhance our services.
8. Contact Information
- For all support-related inquiries or assistance, please contact our Customer Service team at +91 9876543210.
